Refunds Policy

Our Non-Refund Policy – Designed to Protect Your Experience

At Ed Harbourne, our goal is to provide you with exceptional treatments, products, and coaching that deliver real results. To ensure clarity and a seamless experience for all our clients, please read our policy carefully before booking or purchasing.

1. Microneedling Treatments
    
   • Once your appointment is booked and confirmed, treatments are non-refundable.
      
   • We understand that life happens—appointments can be rescheduled with at least [X hours/days] notice. Missed or late cancellations may result in the treatment being considered used.
      
   • This policy ensures that we can maintain the highest quality of care and availability for all clients.
      

1. Products
    
   • All products purchased are non-refundable.
      
   • If a product is damaged or faulty on arrival, please contact us immediately with photographic evidence, and we will arrange a replacement or resolution.
      
   • This helps us maintain safety, hygiene, and quality for everyone.
      

1. Coaching Sessions
    
   • Coaching sessions, including package sessions, are non-refundable.
      
   • Sessions can be rescheduled with at least [X hours/days] notice. Missed sessions without notice will be considered used.
      
   • This allows us to dedicate time and resources to your transformation without interruption.
      

1. Our Commitment to UK Law
    
   • We follow UK consumer law and will provide refunds where legally required, for example, for faulty products or services not delivered as described.
      

1. Your Acknowledgment
    
   • By booking a treatment, purchasing a product, or scheduling a coaching session, you confirm that you have read and agree to this policy.
      
   • Our policies are designed to protect your experience and ensure the best possible results for every client.
      

Contact Us
If you have any questions about this policy, please contact us at hi@edharbourne.uk. We are always happy to clarify.